Presented by Irrevo & Oracle


Melissa Burch
Knowledge Strategist, Irrevo

Melissa has been involved in knowledge management programs for over 17 years. During that time, she's had the privilege of participating in many projects across many areas including knowledge program governance and workflow models, technology and program transitions, content migration projects, and community program adoption.

Melissa's passion is the art of using knowledge to maximum benefit for customers. Her role as Knowledge Strategist with Irrevo allows her to collaborate with our clients to unlock greater value of knowledge.

Brian Bombard
Sr. Director of Proactive Support Delivery for Oracle Applications, Oracle

Brian is currently responsible for the strategy and execution of proactive initiatives to prevent known issues from impacting the Oracle Applications (PeopleSoft, JD Edwards One, JD Edwards World, Siebel CRM, Fusion Applications) customer base. Brian has 16 years of experience implementing knowledge management programs in the Oracle support organization.


In this webinar, we're following up on our popular guidebook, How to Build a Knowledge Management Transformation Plan that Wins Executive Support. And to help you put the methodology into practice, we've invited executives who have successfully led comprehensive knowledge management transformations in their own companies.

With a focus on actionable insights, we'll cover the fundamentals of KM transformations and dive deep into the five biggest challenges you'll face and how to overcome them.

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