Great discussions are happening in our industry
Secrets to Success: Knowledge Base Technology Transitions
Implementing a new knowledge base technology can be a daunting task. We'll share proven strategies for a seamless transition and tips on overcoming the challenges your organization may face during this time of incredible change.
Get Back on Track with KCS℠
We'll introduce Irrevo's KM Path™ methodology and discuss how you can use this framework to ignite change, no matter where your organization is in their KCS implementation.
Making Your Support Content Work Harder for You
We'll share insights and actionable recommendations to evolve your content to make it provide greater impact to you and your customers.
The 5 Biggest KM Transformation Challenges You'll Face
We'll focus on actionable insights, cover the fundamentals of KM transformations, and dive deep into the five biggest challenges you'll face and how to overcome them.
Preparing for the Next Evolution of Self Service
Customer self service isn't what it used to be. We'll discuss the next generation of self-service customer experience, how the landscape is changing, and the practical steps you can take to prepare for what's next.
How to Lead a Successful Content Migration
For any company that cares about keeping up with customers and improving operational efficiency, content migrations are an unavoidable fact of life. We'll discuss planning and preparation that will keep you on schedule and on budget.
Creating Institutional KM Change that Sticks
We brought together a panel of top experts to explore what it takes to create an enterprise-wide knowledge management system that really sticks.
The 5 KM Trends that will Reshape Customer Experience in 2016
2016 will be a defining year in customer experience. We brought together Irrevo's leadership team to identify the five most important shifts in customer experience and to develop clear and actionable strategies and tactics for what's ahead.
Build a Knowledge Management Transformation Plan that Wins Executive Support
We'll explore how to move efficiently from discovery, to strategy, and then ultimately into action on your knowledge management transformation.
[Expert Panel] Re-imagine Your Customer Experience With Knowledge Centered Support (KCS)
We have gathered a panel of KCS experts to share innovations in the customer support experience and particularly how KCS supports this vision. Each KCS expert panelist brings extensive experience with Knowledge Centered Support and the impacts it has.
The Content Strategist's Guide to Technical Marketing
See how the content you already produce can be supercharged to provide maximum value for your customers, helping to drive the sales cycle and create more loyal customers.
Journey Mapping 101: Reduce Customer Effort and Improve Customer Experience
Give customers the help they need to get value with your products and services. You'll learn how to do Customer Experience Journey Mapping, how to take action on the results, and how to measure your success with Melissa Burch and David Kay.
Managing your Knowledge To Achieve Greater Impact (or higher revenue)
Join us for a quick 45-minute discussion that will help your organization maximize its investments in knowledge management with Melissa Burch and Francoise Tourniaire.
Simplifying the Support Experience: How Healthy Content Drives Customer Success
Join us for a quick 30-minute discussion about the strategic importance of healthy content and its impact on customer success with Jason Kaufman, CEO of Irrevo, and Aaron Fulkerson, CEO of MindTouch.
The ASP 10 Best Support Sites Webinar
Join Al Hahn (Executive Director of The Association of Support Professionals) and Jason Kaufman (CEO of Irrevo) as they discuss what it takes to improve your customer's support site experience as well as the ASP 10 Best Support Sites judging process and criteria.
Keeping Content Health in Check
Is your content healthy? Being able to measure what's working with your content, what isn't, and how to improve it, will allow you to keep your content health in check. Find out how your team can focus on quality program roles, responsibilities, and accountabilities so workloads decrease and costs are lowered.