Irrevo named to KMWorld 100 Companies that Matter in Knowledge Management, 2016

KMW_3_2016 (3)We are excited to announce that Irrevo has been named one of KMWorld’s 100 Companies that Matter in Knowledge Management for 2016.

For the past decade and a half, KMWorld has created this annual list of organizations that advance the field of knowledge management by meeting and anticipating the changing needs of clients and end-users alike. 2016 marks our second time making this highly-esteemed list.

“This is an amazing honor for Irrevo! This is a great indication that we’re on the right track and continuing to get noticed in the KM industry and among some very esteemed peers,” said Jason Kaufman, Irrevo’s President & CEO.

“Being named to our list of 100 Companies That Matter in Knowledge Management is a prestigious designation because it represents the best in innovation, creativity and functionality,” says KMWorld Editor Sandra Haimila. “The 100 Companies offer solutions designed to help users and customers find what they need whenever and wherever they need it … and what they need is the ability to access, analyze and share crucial knowledge.”


Irrevo: The 20th Fastest Growing Private Company in Washington State

psbj 100Last week, business leaders from across Washington State gathered at the Sheraton in Downtown Seattle to celebrate the Puget Sound Business Journal’s list of Fastest Growing Companies. For the second year in a row, Irrevo was recognized as one of the Fastest Growing Company in Washington, coming in at #20 this time around.

In a brief speech, Irrevo’s President & CEO, Jason Kaufman, credited employee satisfaction (and warmth) with our continued success. “We all work from home in our Irrevo-branded Snuggies and have cupcakes for our birthdays.”

2014 was a positively electric year for our company. We’ve carried on that momentum in 2015, creating new partnerships, adding several great knowledge engineers and strategists to our team, and working with wonderful clients to facilitate the creation of content that improved the lives of millions of their customers. We hope to make it three in a row next year!



Introducing #KMCXchat: A Knowledge Management & Customer Experience Tweetchat

Support content is at the heart of the customer experience. It fuels every customer touchpoint, from call centers to social support to self-service. That’s why we’ve created #KMCXchat, an open conversation on Twitter where experts from both fields discuss the intersection of Customer Experience and Knowledge Management.

Join us on September 24th at 2pm Eastern for this tweetchat.

Topic: Metrics & Content: Working together to improve the customer experience.

We’ll be joined by our co-moderator, @OneReach.

What’s a tweet chat?

A tweetchat is an online discussion on Twitter that focuses on a particular theme. Anyone with a Twitter account and an opinion is free to join the discussion by tweeting responses to messages that use the hashtag #KMCXchat

They’re a great way to learn from experts in related fields who have the same goals in mind. Also, they’re fun!

How do I participate?

On September 24th, at 2pm Eastern, search for #KMCXchat on Twitter. Many folks find it easier to use a tool like Hootsuite or to track mentions of our hashtag. When you see a tweet that sparks your interest, chime in with your own tweet.

Don’t forget to follow us on Twitter to hear more about our upcoming events!



KCS Academy certifies Irrevo’s Knowledge Roadmap Services as KCS-Aligned

The KCS Academy has certified that Irrevo’s Roadmap and Implementation Services align to the guiding principles of the KCS methodology. Our Roadmap and Implementation Services integrate recommendations and roadmap elements to the 4 key concepts of Knowledge Centered Support. We specialize in defining and integrating your knowledge management and customer support goals into a clear plan of action, leveraging the KCS methodology.

Need to solve cases faster?  Need to improve time to proficiency for your agents?  Looking to improve your knowledge offering for customers who self-serve?  If so, the Knowledge Centered Support methodology capitalizes on what your organization already knows. KCS shifts knowledge management focus to teams who share what they know with each other and with your customers.  By capturing and managing your knowledge assets following the best practices laid out in the KCS guiding principles, you can build a scalable, efficient knowledge operation without dramatic cost increases.

Our content quality evaluation tool, KnowledgeAQ, has also been certified as KCS-aligned. KnowledgeAQ provides a framework that enables Knowledge Managers to roll out the KCS methodology to knowledge creators at all levels in an easy-to-use format, while providing leadership with visibility into the overall quality of all evaluated content.

We quickly get your program where it needs to be.  Whether you are planning complex systems transitions, migrating content to a new knowledge base, or making organizational changes to support long term success, we will help you build a custom roadmap to quickly navigate your journey, every step of the way.