The KCS Academy has certified that Irrevo’s Roadmap and Implementation Services align to the guiding principles of the KCS methodology. Our Roadmap and Implementation Services integrate recommendations and roadmap elements to the 4 key concepts of Knowledge Centered Support. We specialize in defining and integrating your knowledge management and customer support goals into a clear plan of action, leveraging the KCS methodology.
Need to solve cases faster? Need to improve time to proficiency for your agents? Looking to improve your knowledge offering for customers who self-serve? If so, the Knowledge Centered Support methodology capitalizes on what your organization already knows. KCS shifts knowledge management focus to teams who share what they know with each other and with your customers. By capturing and managing your knowledge assets following the best practices laid out in the KCS guiding principles, you can build a scalable, efficient knowledge operation without dramatic cost increases.
Our content quality evaluation tool, KnowledgeAQ, has also been certified as KCS-aligned. KnowledgeAQ provides a framework that enables Knowledge Managers to roll out the KCS methodology to knowledge creators at all levels in an easy-to-use format, while providing leadership with visibility into the overall quality of all evaluated content.
We quickly get your program where it needs to be. Whether you are planning complex systems transitions, migrating content to a new knowledge base, or making organizational changes to support long term success, we will help you build a custom roadmap to quickly navigate your journey, every step of the way.