Our recent webinar, Managing Knowledge to Achieve Greater Impact, covered the important aspects of building a knowledge ecosystem that creates happy, loyal customers. It’s a big topic so it’s no surprise that we couldn’t get to all of the audience questions in the Q&A.
Each of these articles covers a different aspect of how to get the most from your knowledge program:
- Transforming your knowledge program
- Changing your organization’s relationship with knowledge
- Metrics that really work
If you missed the live broadcast, you can watch the recorded webinar.
And for practical advice and strategies to transform your customer support experience, read our new white paper, Managing your Knowledge to Achieve Greater Impact.
Stay tuned to the Irrevo blog for answers to more follow-up questions.
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