Managing Knowledge to Achieve Greater Impact – Your Questions, Expert Answers

Our recent webinar, Managing Knowledge to Achieve Greater Impact, covered the important aspects of building a knowledge ecosystem that creates happy, loyal customers.  It’s a big topic so it’s no surprise that we couldn’t get to all of the audience questions in the Q&A.

In this series of posts, our Senior Knowledge Consultant, Melissa Burch, and founder of FT Works, Françoise Tourniaire, take on some of the insightful questisons asked by our audience.

Each of these articles covers a different aspect of how to get the most from your knowledge program:

Further insight

If you missed the live broadcast, you can watch the recorded webinar.

And for practical advice and strategies to transform your customer support experience,  read  our new white paper, Managing your Knowledge to Achieve Greater Impact.

Stay tuned to the Irrevo blog for answers to more follow-up questions.

Make sure to sign up for the Irrevo Newsletter for announcements about upcoming webinars and insights about creating truly great customer service.